Shipping policy

Thank you for shopping with us! Below you will find important information regarding our shipping process, timelines, and policies.

Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Please note that during high-volume periods (such as holidays, sales, or new product launches), processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: [3–7 business days]
Expedited Shipping: [2–3 business days]
International Shipping: [7–21 business days]

Delivery times are estimates and may vary depending on your location and carrier delays beyond our control.

Shipping Locations

We currently ship to:

Domestic: [United States / Canada / UK / etc.]
International: [List countries or state “Select international locations”]

If your country is not listed at checkout, please contact us at leonahotspot@gmail.com to inquire about availability.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Lost, Stolen, or Delayed Packages

We are not responsible for lost or stolen packages once marked as delivered by the shipping carrier. If your package is delayed or missing, please contact the carrier directly using your tracking number.

If you need assistance, feel free to contact us at leonahotspot@gmail.com, and we will do our best to help.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at leonahotspt@gmail.com.

Damaged Items

If your order arrives damaged, please contact us within [48 hours] of delivery with your order number and photos of the item and packaging. We will work quickly to resolve the issue.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, import duties, and taxes imposed by your country. These charges are the responsibility of the customer.